Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. Should the customer be an entrepreneur (Section 14 of the German Civil Code (BGB)), they have no right of revocation nor right of return, in accordance with Section 312g of the German Civil Code (BGB) in conjunction with Section 355 of the German Civil Code (BGB). The right of revocation only applies to end consumers as defined by Section 13 of the German Civil Code (BGB) (a consumer is any natural person who completes a transaction for purposes which cannot be predominantly classified as being for the purpose of a commercial or self-employed professional occupation).
Terms and Conditions of Revocation
Right of Revocation
You are entitled to revoke this contract within fourteen days without giving reasons. Custom-made items are excluded from the right of revocation. Custom-made items are products which are not pre-assembled and in whose manufacture and/or design the individual choice or decisions of the consumer play a decisive role, or which have been specially tailor-made to meet the personal requirements of the consumer. The revocation period is fourteen days from the date on which you, or a third party designated by you who is not the carrier, take/s possession of the products.
To exercise your right of revocation, you must inform us of your decision to revoke this contract (Schutznetze24 GmbH, Weyerberg 5, D-35614 Asslar-Berghausen, Germany, firstname.lastname@example.org, Tel.: +49 (0) 6443 - 436 96 40, Fax: +49 (0) 6443 - 436 96 70) by means of a clearly formulated written declaration (e.g. a letter sent by post, telefax or e-mail). You can use the attached sample revocation form for this purpose, though this is not compulsory. You can download and print out the sample revocation form at https://safetynet365.com/media/content/en-safetynet365-revocation-form.pdf.
In order to adhere to the revocation deadline, it suffices to send us notification, prior to the date of expiry of the revocation period, that you are exercising your right of revocation.
Consequences of Revocation
If you revoke this contract, we shall refund to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that arise if you choose a different delivery method from the cheapest standard delivery that we offer), without delay, and at the latest within fourteen days from the date on which we received the notification of your revocation of this contract. To carry out the said refund, we shall use the same method of payment as you used for the original transaction, unless we have expressly agreed something different with you. On no account will you be charged any fees for the said refund. We shall be entitled to refuse to carry out the refund either until the products have been returned to us, or until you have provided proof that you have sent back the products, depending on which of these takes place first.
You shall send back or hand over the products to us or to Schutznetze24 GmbH, Mr Thomas Rossmeisl, Weyerberg 5, 35614 Aßlar-Berghausen, Germany, without delay, and at all events at the very latest within fourteen days from the date on which you informed us of your revocation of this contract. You will have adhered to the revocation deadline provided you dispatch the products before the expiry of the said fourteen-day period. You shall bear the direct costs of sending back the products. In the case of products which, due to their properties and/or type, cannot be sent back in the normal way by post, the shipping costs will be 80.00 EUR. You will only have to bear the cost of any loss in the value of the products which may occur provided that the said loss in value has been caused by a manner of handling the products which was not necessary in order to inspect their condition, properties and functioning.
No right of revocation shall apply in the case of the following contracts: contracts for the supply of products which are not pre-assembled and in whose manufacture and/or design the individual choice or decisions of the consumer play a decisive role, or which have been specially tailor-made to meet the personal requirements of the consumer.
End of the Terms and Conditions of Revocation