We take the protection of your personal data very seriously and adhere strictly to the stipulations of the data protection laws. Personal data is only collected on this website to the extent that is technically necessary. On no account will the collected data be sold or passed on to third parties without legal cause. The following statement gives you an overview of how we provide this protection and of what kind of data is collected for which purpose.
You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.
These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.
Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.
This service provider is based in an EU or EEA member state.
collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.
We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.
If, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address and phone number to the selected shipping provider based on that consent according to art. 6 (1) 1 lit. a GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details.
You may revoke your consent at any time by sending a message to the contact option described below or by directly notifying the shipping provider at the contact address specified below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
DHL Paket GmbH
DHL Freight GmbH
Godesberger Allee 102-104
DHL Express Germany GmbH
General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1-7
Kühne + Nagel (AG & Co.) KG
Großer Grasbrook 11-13
Friedrich Zufall GmbH & Co. KG
Transland Spedition GmbH
In cases where we make deliveries before payment, e.g. in the case of a purchase on invoice, we will have to obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies) for the purpose of contract formation according to art. 22 (2) lit a GDPR. To this end, we will transfer your personal data needed for the credit assessment to the following company(ies):
Creditreform Boniversum GmbH
In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified below to present your position and contest the decision.
If you select the payment options offered by our partner, Billpay GmbH, you will be asked during the ordering process to provide your consent to the transfer to Billpay of the data required for the processing of the payment and for identity and credit assessment according to art. 6 (1) 1 lit a GDPR. If you give your consent, your data (first and last name, street, house number, postal code, city, date of birth, phone number and, in the case of a purchase by direct debit, the indicated account number), and the data related to your order will be transferred to Billpay.
For identity and credit assessment purposes, Billpay or partner companies engaged by Billpay transfer data to credit reference agencies from which they obtain information including, as the case may be, information on the customer's creditworthiness, developed based on mathematical-statistical methods and calculated using, among other things, the customer address data. For details regarding the above-mentioned procedure and the credit reference agencies please see the privacy policies of Billpay GmbH. Billpay GmbH uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship.
Furthermore, whenever required, Billpay employs third-party support tools to identify and prevent fraud. The data obtained using those support tools are saved at a third-party location in an encrypted form so that they can be read only by Billpay. Those data are used only if you select the payment method offered by our cooperation partner Billpay. Otherwise, the data are deleted automatically after 30 minutes.
You may revoke your consent by notifying Billpay thereof at any time. However, Billpay may be further authorised to process, use and transfer your personal data if this is necessary or legally required for the purpose of payment processing according to the contract or if this follows from a court or administrative order.
We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.
This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.
Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.
Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Please note that disabling cookies may limit your access to some features of our website.
For the purpose of website analytics, this website uses Google (Universal) Analytics. Google (Universal) Analytics is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
You can prevent the compilation by Google of data (including your IP address) generated by the cookie and relating to your use of the website, and also prevent the processing of the said data by Google, by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plugin, you can click on this link to prevent the compilation of data by Google Analytics on this website in the future. An opt-out cookie is thereby deposited on your end device. If you have deleted your cookies, you will have to click on the said link again.
We use Google Ads to advertise our website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called remarketing cookie of Google is set on your browser, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.
Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences.
Google Ads is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
You can disable the remarketing cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser.
Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated into our homepage. When you visit our online pages, a direct connection between your browser and the Facebook server is created via the remarketing tags. As a result, Facebook receives the information that a user with your IP address has visited our page. Due to this, Facebook can assign the visit to our website to your user account. We can use the information thus received for displaying Facebook advertisements. Please note that, as the operator of the website, we receive no information on the content of the transmitted data and its use by Facebook. You will find further information on this point in Facebook's data privacy statement at https://www.facebook.com/about/privacy/. If you do not wish any data to be collected via Custom Audience, you can deactivate Custom Audiences here.
If, when or after placing your order, you have given us your express consent to doing so according to art. 6 (1) 1 lit a GDPR, we will use your e-mail address to send you reminders about rating your order using the rating system applied by us.
You may revoke your consent at any time by sending a message to the contact option specified below.
If, when or after placing your order, you have given us your express consent to doing so according to art. 6 (1) 1 lit a GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder.
You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops.
You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact our in-house data protection officer
+49 (0) 6443 819 818
In accordance with Section 4g of the German Federal Data Protection Act (BDSG), you can find our Public Procedure Register at the following link: Public Register of Processing Operations
Your trust is important to us ‐ which is why we want to be available at all times to fully answer any questions you may have on the processing of your personal data. If you have any questions which this Data Privacy Statement has not answered or would like more detailed information on one particular point, please contact us at any time.