We take the protection of your personal data very seriously and adhere strictly to the stipulations of the data protection laws. Personal data is only collected on this website to the extent that is technically necessary. On no account will the collected data be sold or passed on to third parties for any other reason. The following statement gives you an overview of how we provide this protection and of what kind of data is collected for which purpose.
You can visit our websites without disclosing any of your personal information. We only store access data, such as the name of the requested file, data and time of accessing, volume of the transmitted data and the enquiring provider, in what are called „server log files“. This data is analysed only in order to ensure the smooth operation of the website and to improve our product range and does not enable us to make inferences about you individually.
We collect personal data when you voluntarily disclose it in the course of placing your order, when you contact us (e.g. via the contact form or e-mail), or when you set up a customer account. The data required for setting up a customer account and for placing an order includes at least your name, address, e-mail address and sex, and optionally, your telephone number, fax number, company name and VAT identification number. When using the contact form, the data required includes at least your name and e-mail address, and optionally your telephone number, fax number, company name and address. You can also see what data is being collected on the respective input forms. We use the data that you disclose to us for winding up the process of concluding the contract and for processing your enquiries. After the process of concluding the contract has been completed or after deleting your customer account, your data will be locked from further use and deleted after the expiry of the data retention period stipulated by fiscal and trade law, unless you have expressly consented to further use of your data or unless we reserve the right to a use of data beyond that period in a way which is legally permissible, and concerning which we inform you below. You can delete your customer account at any time by either sending a message to the contact address given below or by using the function in the customer account intended for that purpose.
Your payment data is transmitted via the internet in encrypted form during the ordering process. By means of technical and organisational measures, we secure your website and any other systems against loss, destruction, attack, change and the spreading of your data by unauthorised persons. You should always keep your access information confidential and close the browser window when you have finished communicating with us, particularly if you share the computer with other users.
In order to fulfil the contract, we forward your data to the shipping company commissioned with the delivery, provided this is necessary for the delivery of ordered products. In order for payments to be carried out, we forward the necessary payment data to the credit institution commissioned with making the payment and, if necessary, to a payment service provider commissioned by us or to the payment service that you have chosen during the ordering process.
If you subscribe to our newsletter, we use the data that is necessary for that purpose or that has been disclosed separately by you in order to be able to regularly send you our e-mail newsletter. You can unsubscribe from the newsletter at any time, either by sending a message to the contact address below or via the appropriate link in the newsletter.
We may request information about you from the credit reference agency Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, Germany. We will add this information to the information we currently hold about you to enable us to make decisions about your creditworthiness and/or to detect or prevent money laundering and fraud.
Where we make such a request we will inform you of this intention and explain whether any record of the search will be recorded on a credit file. You have a right to obtain a copy of your credit file. For more information, go to http://en.creditreform.de.
If you choose one of the payment options offered by our partner Billpay GmbH (https://www.billpay.de/en/), you will be asked during the ordering process to consent to our forwarding to Billpay the data necessary for carrying out the payment and for identity verification and credit assessment. If you give your consent, your data (first and last name, street, house number, postcode/ZIP code, town, date of birth, telephone number and, for purchase by debit memo, the details of the designated account), as well as the data connected to your order, will be forwarded to Billpay.
For the purpose of the identity verification and credit assessment of the customer, Billpay, or partner companies contracted by Billpay, forward the customer's data to commercial credit enquiry agencies (credit enquiry agencies) and receive from them information and also, if necessary, information on creditworthiness based on mathematical-statistical procedures, the calculation of which requires, among other data, address data. You can find detailed information on this point, as well as on the credit enquiry agencies deployed, in the Data Protection Regulations of Billpay GmbH at https://www.billpay.de/en/terms-de/. Furthermore, Billpay will, if necessary, utilise auxiliary technical services provided by third parties for the detection and prevention of fraud. Data gained using these auxiliary services are, if necessary, stored in the systems of the said third parties in an encrypted form, so that they can only be read by Billpay. Only if you select a payment method offered by our cooperation partner Billpay will the said data be used, otherwise the data automatically expires after 30 minutes.
You can withdraw your consent regarding Billpay at any time. However Billpay will, if required, continue to be entitled to process, to use and to forward your personal data insofar as this is necessary for carrying out payment in accordance with the contract, or is legally mandatory or has been ordered by a judge or government authority.
When paying by the „Debit Memo (Secupay)“ and „Credit Card (Secupay)“ payment methods, the claim for payment of the purchase price is transferred to secupay AG, Goethestr. 6, 01896 Pulsnitz, Germany. Depending on the selected payment method, the data necessary for arranging payment will be forwarded to secupay AG. To estimate the risk of default, secupay AG will, under some circumstances, conduct a creditworthiness check. By selecting the aforementioned payment methods, you declare your consent to the forwarding of your data to secupay AG, as well as to the carrying out of credit assessments conducted by commercial credit enquiry agencies to be designated by secupay AG. You can obtain further information on the processing and storing of your data directly from Secupay AG.
In order to design our website to be more attractive for visitors and to enable the use of certain functions, we use what are called „cookies“ on various pages. These are small text files which are stored on your end device. Some of the cookies we use will be deleted again following the end of the browser session, i.e. after you close your browser (so-called „session cookies“). Other cookies remain on your end device and enable us to recognise your browser on your next visit („persistent cookies“). You can adjust your browser so that you are notified whenever cookies are created and can decide whether to accept them on an individual basis, or can decide to accept cookies for certain cases or to generally block them. If you choose not to accept cookies, this may restrict the functioning of our website.
This website uses Google Analytics, a web analysis service of Google Inc. (www.google.de) and Google Remarketing. Google Analytics and Google Remarketing use what are called „cookies“, text files which are stored on your computer and enable an analysis of your use of the website. As a rule, the information on your use of this website generated by the cookie is transmitted to a Google server in the USA and saved there. In the event that IP anonymization is activated on this website, your IP address will however first be shortened by Google within member states of the European Union or within states which have signed the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is activated on this website. On behalf of the operator of this website, Google will use this information to analyse your use of the website, in order to compile reports on website activities and in order to provide further services to the website operator connected to website use and internet use. Advertisements are placed on websites in the internet by third-party vendors and by Google. Google and third-party vendors will use the data to place advertisements on websites of third parties.
The IP address transmitted by your browser within the framework of Google Analytics will not be collocated with other data by Google. You can prevent cookies from being stored by adjusting your browser software accordingly; however, please note that if you do that you may not be able to use all the functions of this website to their full extent.
Furthermore, you can prevent the compilation by Google of data (including your IP address) generated by the cookie and relating to your use of the website, and also prevent the processing of the said data by Google, by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plugin, you can click on this link to prevent the compilation of data by Google Analytics on this website in the future. An opt-out cookie is thereby deposited on your end device. If you have deleted your cookies, you will have to click on the said link again.
Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated into our homepage. When you visit our online pages, a direct connection between your browser and the Facebook server is created via the remarketing tags. As a result, Facebook receives the information that a user with your IP address has visited our page. Due to this, Facebook can assign the visit to our website to your user account. We can use the information thus received for displaying Facebook advertisements. Please note that, as the operator of the website, we receive no information on the content of the transmitted data and its use by Facebook. You will find further information on this point in Facebook's data privacy statement at https://www.facebook.com/about/privacy/. If you do not wish any data to be collected via Custom Audience, you can deactivate Custom Audiences here.
On our website, what are called social plugins („plugins“) of the social network Facebook are used; Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA („Facebook“). The plugins are marked with a Facebook logo or additionally labelled „Facebook social plugin“ or words to that effect. You can find an overview of the Facebook plugins and their appearance here: http://developers.facebook.com/plugins
When you access a page on our website that contains such a plugin, your browser sets up a direct connection to the Facebook servers. The content of the plugin is transmitted directly to your browser and integrated into the page by Facebook. Due to this integration process, Facebook receives the information that your browser has accessed the corresponding page on our website, even if you have no Facebook profile or are not currently logged into Facebook. This information (including your IP address) is directly transmitted from your browser to a Facebook server in the USA and stored there.
When you are logged into Facebook, Facebook can directly assign the visit to our website to your Facebook profile. If you interact with the plugins ‐ by, for example, clicking on the „Like“ button or posting a comment, that information will likewise be directly transmitted to a Facebook server and stored there. In addition, the information is published on your Facebook profile and is visible to your Facebook friends.
You can find information on the purpose and extent of the data collection and the further processing and use of the data by Facebook, as well as your related rights and setting options for protecting your privacy in Facebook's data privacy statement: http://www.facebook.com/policy.php
If you do not wish Facebook to directly assign the data collected via our website to your Facebook profile, you must log out from Facebook before visiting our website. You can also completely prevent the Facebook plugins from loading by using add-ons for your browser, e.g. the „NoScript“ script blocker (http://noscript.net/).
On our website, we use what are called social plugins („plugins“) of the social network Google+, which is operated from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). The plugins are recognisable by, for example, buttons marked with the sign „+1“ on a white or coloured background. You can find an overview of the Google plugins and their appearance here: https://developers.google.com/+/plugins
When you access a page of our website which contains such a plugin, your browser sets up a direct connection to the Google servers. The content of the plugin is transmitted directly to your browser and integrated into the page by Google. Due to this integration process, Google receives the information that your browser has accessed the corresponding page of our website, even if you have no Google+ profile or are not currently logged in to Google+. This information (including your IP address) is directly transmitted from your browser to a Google server in the USA and stored there.
When you are logged into Google+, Google can directly assign the visit to our website to your Google+ profile. When you interact with the plugins ‐ by, for example, clicking on the „+1“ button, the corresponding information will likewise be directly transmitted to a Google server and stored there. In addition, the information is published on Google+ and is visible to your contacts there.
You can find information on the purpose and extent of the data collection and the further processing and use of the data by Google, as well as your related rights and setting options for protecting your privacy in Google's data privacy statement: https://developers.google.com/+/web/buttons-policy
If you do not wish Google to directly assign the data collected via our website to your Google+ profile, you must log out from Google+ before visiting our website. You can also completely prevent the Google plugins from loading by using add-ons for your browser, e.g. the „NoScript“ script blocker (http://noscript.net/).
If you have given your express consent to us for this purpose, either during or after your order, by activating the corresponding checkbox or clicking on the appropriate button („Rate later“), we forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.de) so that Trusted Shops can remind you of the option of rating your order by e-mail. You can withdraw your consent at any time by sending a message either to the contact address given below, or directly to Trusted Shops.
You have a right to receive information, without charge, on any of your personal data stored in our system and also, if required, a right to have that data corrected, locked or deleted. If you have any questions on the collection, processing or use of your personal data, on the disclosure, correction, locking or deletion of data or, if applicable, on the withdrawal of a consent already granted, or on an objection to a specific use of data, please contact:
In accordance with Section 4g of the German Federal Data Protection Act (BDSG), you can find our Public Procedure Register at the following link: Public Register of Processing Operations
Your trust is important to us ‐ which is why we want to be available at all times to fully answer any questions you may have on the processing of your personal data. If you have any questions which this Data Privacy Statement has not answered or would like more detailed information on one particular point, please contact us at any time.